White Pages self-service

Managing your profile and account

How can I manage my self-service profile and update my personal details?

Click the user icon in the top right corner within your White Pages account. Now select My Profile from the drop-down list. From here you can update your personal details and click Save when finished.

How do I update my password?

Click the user icon in the top right corner within your White Pages account. Now select My Profile from the drop-down list. From here click on Update Password and follow the instructions to have your password updated.

How do I update my secret question?

Click the user icon in the top right corner within your White Pages account. Now select My Profile from the drop-down list. From here you can click on Update Secret Question and follow the instructions to have your secret question updated.

Note: You can create your own secret question. Simply select ‘custom’ from the list of secret questions and customise it to something you’ll remember.

I have forgotten my password. How can I reset it?

If you have forgotten your password, simply click the Forgotten Password link on the login page of White Pages self-service.

Enter your email address and a ‘Forgotten Password’ email will be sent to your inbox. Click on the link within the email and follow the instructions. You will need to answer your secret question to reset your password it.

I have forgotten my password and secret question. What should I do?

If you have forgotten both your password and secret question, simply call us at 1800 810 211 during 9 AM–5 PM AEST, Monday–Friday, to have them reset.