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Accessing And Setting Up

What should I do before I set up White Pages Connect?

Before you  get started 

Before you get started with White Pages Connect, set up your Google account and Facebook business page (if you haven’t already). Having an existing presence on these platforms will help with a seamless onboarding experience for your Connect product.

Create your Google account

Click here to find out how to create a Google account. Your Google account is needed to create or claim your Google My Business listing.

As part of claiming your Google My Business listing, in some circumstances you may need to complete your Google verification via postcard. This may take up to 20 days to receive from Google.

Once your Google My Business listing is claimed you will also be able to access Google Analytics reporting on your dashboard when logged into your White Pages Connect product.

Create your Facebook page

Click here to find out how to set up a Facebook business page.

How do I access White Pages Connect?

Activate and create your White Pages account 

To access White Pages Connect, you will need to activate your White Pages self-service account by following the instructions below:

  1. You will receive an Account Activation email after your White Pages Connect purchase. We’ll send this to the email address you provided us when you purchased the product.
    Note: If you haven’t received this, click here for more information.
  2. In the email, click on ‘Activate’. You’ll be taken to White Pages’ self-service website to set up your account.
  3. Now create and confirm your password.
  4. Select a secret question and provide the answer.
  5. Tick the check box once you have read and understood our terms and conditions. Then press Activate.
  6. You’ll be taken to the home page of your account where you can check the status of White Pages Connect to see if it’s ready.
  7. Once you’ve activated your White Pages account, it can take up to an hour for White Pages Connect to display on the home page. When it’s ready, the progress bar will disappear and you’ll see a purple tile named Connect. Click on the ‘Update now’ button to begin using White Pages Connect. If the tile hasn’t appeared after this time, please try again a little later.

Once logged into your White Pages self-service account, you can:

View your listing on the White Pages website by clicking the ‘View my listing’ button.

Watch the White Pages Connect virtual tour to see how it works.

Watch helpful videos to guide you in creating your Facebook page and claiming your Google My Business page if you haven’t already.

Once I activate Self-Service, how do I log in?

When you have successfully registered for Self-Service, you will automatically be logged in. To login at another time, please visit https://www.whitepages.com.au/self-service to log in again.

Note: Please do not try and use the activation link that was originally sent to you as this will now be invalid and can be deleted.

How long do I have to wait to access White Pages Connect after I register for Self-Service?

It takes approximately 60 minutes from your initial Self-Service registration to provision your White Pages Connect access. If you click on ‘Update Now’ before provisioning has been completed, an ‘Authentication Failed’ error message will be displayed. Please return after 60 minutes.

What does 'Order Confirmed' mean?

Your White Pages Connect order is being setup. As this can take up to 48 hours to complete, please check back later.

If it has been longer than 48 hours, please call 1800 810 211.

How do I set up White Pages Connect?

Review your content

Once logged into your White Pages self-service account, review the content of your business locations. This includes your business name, address and category. Make updates or changes if required.

Add content

Select the location that you would like to enrich with information (if you have multiple locations). Navigate to the Profile page to fill in your basic and rich business data. Include your location name, address, postcode, city/suburb, phone and categories. Next, provide your website, email and opening hours so customers can easily get in touch with you. Note: You may need to include “https://” before your website URL.

Tip: Aim for 100% on the Profile Completeness scale.

Do I need to connect Google My Business?

It is highly recommended that current Google My Business locations are connected to ensure your business information is updated and safeguarded.

How do I connect my Google My Business?

From the White Pages Connect Dashboard Page or the Directories Page, click on ‘Connect’ and follow the prompts.

Do I need to connect Facebook?

It is highly recommended that current Facebook location pages are connected to ensure your business information is updated and safeguarded.

How do I connect my Facebook?

From the White Pages Connect Dashboard Page or the Directories Page, click on ‘Connect’ and follow the prompts.

What does "My listing is blocked by a third party" on the directories page mean and what do I do?

There is an existing listing that has been previously created and claimed. If you would like to have White Pages Connect update this listing, you will need to contact the directory in question using the email template that is provided when you click on the ‘Grey Shield’ in White Pages Connect.

I'm trying to log in and see an error - what do I do?

Please see our error FAQs