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Error Messages

What does "Invalid Token" mean and how do I fix it?

Invalid Token occurs as a link can only be used once. If the activation process is attempted and not completed, the link becomes invalid. To get a new link, please contact your Sales Consultant and remember, each time a new activation link is sent out, any previous links become invalid.

Note: Some email clients open the activation link to ensure it is safe to proceed. This will invalidate all activation links that are sent. You may need to use a different email address to register. If you’re still experiencing any issues, please contact us here

What does "Authentication Failed" mean and how do I fix it?

You have entered the incorrect combination of your Username and Password. Please ensure you are using the correct details and try again. If you don’t recall your password, please click on ‘Forgotten your Password?’

What does "SSO Error" mean and how do I fix it?

There may be an issue with your account contact information. Please click here to contact us online.

What does "You do not have an account" mean and how do I fix it?

There may be an issue with your account contact information. Please click here to contact us online.

What does "You've reached us at a bad time" mean and how do I fix it?

There may be an issue with your account. Please click here to contact us online.