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Understanding the charges on your bill

Below is a list of terms you would most commonly find on your Telstra bill in regards to your White Pages charges.

Extra Information

Descriptive text indicating the purpose of a published phone number in the White Pages directory. Most commonly it is used to differentiate between a published phone and fax number, or a business with multiple phone numbers. For example you may have an office number, warehouse number and a sales number, by adding an extra line of information this will assist in triaging customer calls to the correct department.

 

Extra Line of Information

Descriptive text, which can be used for anything you wish to publish in your White Pages print listing. Most commonly an extra line of information may be used to indicate opening hours or products and services offered, but not limited to these.

Bold Black Name

Your trading name listed in bold back font to help you stand out from the crowd!

Bold Black Number

Your phone number published in bold black font in the print directory.

Internet Business Listing

Your business website address published in the White Pages print directory. Note that all websites published in the print directory are also published on www.whitepages.com.au.

Additional Business Entry

This is where you have opted to publish a phone number for more than one trading name. For example, your primary listed name might be “Bob’s Butcher” however you also trade under “Bob’s Quality Meats” with the same phone number, in which you may want to advertise 2 trading names with the same phone number.

Email Address

Your business email address published in the White Pages print directory. Similar to having a website published, your email address will also appear on www.whitepages.com.au.

Superbold Black Name

This is the larger of the bold fonts to really help you stand out from the crowd! When publishing your trading name in “Superbold”, you will also have a border above & below your listing which appears almost like a business card in the print directory.

Light Face Black Text

Descriptive text published in upper case letters, which can be used for anything you wish to publish in your White Pages print listing. Most commonly an extra line of information may be used to indicate opening hours or products and services offered, but not limited to these.

Superbold Black Number

Your phone number published in larger bold black font in the print directory.

Bold Black Text

Descriptive text published in upper case bold lettering, which can be used for anything you wish to publish in your White Pages print listing. Most commonly an extra line of information may be used to indicate opening hours or products and services offered, but not limited to these.

Additional Residential Entry

This is where you have opted to publish a phone number for both your trading name as well as your residential White Pages listing. Most common with sole traders who may run a business from home.

Cross Reference

A cross reference acts as a re-direction of sorts. Most commonly you may have a cross reference if you have multiple brand names you wish to re-direct to your main business listing, or use as a re-direction when your business has undergone a trading name change. For example, I wish to re-direct my old business name for “Bob’s Butcher” to my new trading name “Bob’s Quality Meats” to ensure my customers are aware of the name change. A cross reference will generally appears as Bob’s Butchers (Please see Bob’s Quality Meats)

Suppressed Address

This is for the suppression of your physical address in the White Pages print directory, which incurs a small fee. A suppressed address is most commonly used for business which trade from home, those who operate as a mobile business, or a business of a sensitive nature.

Digital Contact Single Regional

A digital contact is where you have opted to publish a link directly to a web page for your business on www.whitepages.com.au. Most popularly these are used for social media pages such as Facebook & Instagram.

Bold Red Number

Your phone number is published in bold red font in the print directory.

Bold Blue Number

Your phone number is published in bold blue font in the print directory.

White Pages Connect

White Pages Connect is an online portal that you can log into to keep your business information consistent and up to date across various platforms including Google, Bing and Facebook.

Bold Red Name

Your business name is published in bold red font in the print directory.

Yellow Highlight

Your print advertisement will be highlighted in yellow in the print directory.

Superbold Red Number

Your phone number is published in super bold red font in the print directory.

Superbold Red Name

Your business name is published in super bold red font in the print directory.

Superbold Blue Number

Your phone number is published in super bold blue font in the print directory.

Bold Blue Name

Your business name is published in bold blue font in the print directory.

Superbold Blue Name

Your business name is published in super bold blue font in the print directory.

Get Noticed (Tier 0)

A White Pages package option that includes a print listing, online listing, directory services and a listing on the mobile app. Your business information is published across the white pages network.

White Pages Online Package

Online listing that includes your business information on www.whitepages.com.au.

Create a presence (Tier 4)

A White Pages package option that includes a print listing, online listing, directory services and a listing on the mobile app. Your business information is published across the white pages network.

Claim your Page (Tier 4)

A White Pages package option that includes a print listing, online listing, directory services and a listing on the mobile app. Your business information is published across the white pages network.

Bold Green Number

Your phone number is published in bold green font in the print directory.

Get Connected (Tier 0)

A White Pages package option that includes a print listing, online listing, directory services and a listing on the mobile app. Your business information is published across the white pages network.

Additional Business Entry Suppressed Address

Only your locality is printed in the directory and not your full street address in the print directory.

Bold Green Name

Your business name is published in bold green font in the print directory.

White Pages Connect - Service fee

A service fee is charged for each location when you have White Pages Connect Premium.

Get Noticed (Tier 4)

A White Pages package option that includes a print listing, online listing, directory services and a listing on the mobile app. Your business information is published across the white pages network.

Superbold Green Number

Your phone number is published in super bold green font in the print directory.